Well after 3 more calls to Apple I think I finally have another battery on the way. I was notified today that it has shipped, but I am waiting for DHL tracking to show up. Hopefully this time it will have the right address finally. I am also hoping it gets delivered while Sarah is home so I do not need to make another trip to American Fork DHL and deal with their horrible customer service.update: Just received word from Sarah that the battery was delivered. She put it in my laptop and it is now charging. Finally!